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No one has ever faced a healthcare crisis as dire as the one that confronted Florence Nightingale at the Scutari Barrack Hospital, yet despite the challenges over a two-year period she defined the nursing profession and created a blueprint for the hospital as we know it today. Now she returns to Memorial Medical Center to help the leadership team foster a stronger culture of ownership. In this heartwarming and thought-provoking story you will learn:...
3) The patient's checklist: what every hospital patient needs to know to stay organized, safe & sane
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From a trip to the emergency room to open heart surgery, all patients can experience not just perplexing and impersonal care but serious communication and safety issues that can put them at risk. That's why "The Patient's Checklist" is so important. It addresses an enormous need, and yet there is no other book available that's like it. Based on firsthand knowledge, Elizabeth Bailey has created ten checklists that provide a simple system for better...
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"Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service...
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