Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden...

"An award-winning psychologist reveals the hidden power of our inner voice and shows how we can harness it to live healthier, more satisfying, and productive lives. Tell a stranger that you talk to yourself, and you're likely to get written off as eccentric. But the truth is that we all have a voice in our head. When we talk to ourselves, we often hope to tap into our inner coach but find our inner critic instead. When we're facing a tough task, our...

"Protect yourself against lies and deception with bestselling author Thomas Erikson's proven behavioral science methods Do you ever have the feeling that your friend isn't telling you the whole story? Or that your colleague's answer doesn't quite add up? Whether in your personal or social life, professional life, or on the news or media, sorting the lies from the truth can be exhausting and make you feel constantly on edge. In the next installment...

BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum. ""This book is one of the best guidebooks on the practice of public relations that I have seen.""--Jim Owen, Executive Director, Member...

Offering clear explanations of the theoretical aspects of conversation along with the practical application of real skills; this book presents proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration; improve performance; and achieve results. --

"The leading lie-detection instructor to the FBI and other security agencies for over two decades, David Lieberman, PhD, takes "people reading" to a whole new level. Drawing on the latest research in psycholinguistics-the vital cues embedded in spoken and written speech patterns--Mindreader delivers proven, cutting-edge methods useful for countless real life applications, including: Learning to detect the messaging behind passive and indirect language,...

"No matter how many initiatives you spearhead or how hard you think about decisions, you will make the occasional management misstep. All leaders do. You can lie awake at night questioning yourself or you can read this book. The book examines engagement, motivation, expectation, emotions, interpersonal and group dynamics--all the psychological principles that play pivotal roles in the workplace. Featuring illuminating examples and exercises, What...

"From a TEDX speaker with nearly half a million views and renowned digital psychologist, an action plan for driving creativity and innovation among generationally diverse staff in today's technology-heavy workplace Each generation in the workforce today-Baby Boomers, GenX, Millennials, and GenZ-responds differently to different styles of leadership and communication. Message Received provides an actionable plan that readers can use to optimize communication...

In Haley's high school there are two boys named Martin Nathaniel Munroe II (cousins), and one of them has started a text conversation with her, which becomes an all-consuming exchange between two people who see themselves as outsiders, but the only trouble is that Haley really does not know which Martin she is talking to, and actually meeting face-to-face may lead to an epic meltdown.

"A groundbreaking book that reveals the hidden architecture of our conversations and how even small improvements can have a profound impact on our relationships in work and life-from a celebrated Harvard Business School professor and leading expert on thepsychology of conversation"--